Return policy

1. Return and exchange of goods.

1.1. Return of goods is carried out in accordance with the Order of the Minister of Economy of the Republic of Lithuania No. 217 of 29 June 2001 "On the approval of the rules for the return and exchange of goods".

1.2. The Buyer must send the returned goods by registered mail. The registered mail number must be provided to the Seller no later than 24 hours after sending.

1.3 The buyer pays the return costs of returned quality or exchangeable goods.

1.4. If the Buyer wishes to return the goods(s), he/she may do so within 7 (seven) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail, attaching photos or videos of the goods and/or parcel describing the problem.

1.5. The returned item must be in its original, neat packaging, undamaged, unused, in the same condition as when the Buyer received it, and must not have lost its commercial appearance (undamaged labels, untearable protective film, etc.). When returning the item, it is necessary to provide a paper (printed) document of its purchase (copy of the order, order).

1.6 When returning a quality item, only the amount of money paid for the item is returned to the Buyer. Shipping costs are not refunded to the Buyer.

1.7. When returning the wrong item, the Seller undertakes to replace such an item with the required item. If the required item is not available, the Buyer is refunded all money (for the item and the actual shipping costs incurred).

1.8. When returning a poor-quality item, the Seller undertakes to replace the poor-quality item with an analogous item or to refund the Buyer's money.

1.9. In order to return the defective product(s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail, attaching photos or videos of the defective product and/or parcel describing the problem.

1.10. The returned defective product must be in its original, neat packaging, undamaged, unused, in the same configuration as when the Buyer received it, and must not have lost its commercial appearance (undamaged labels, untorn protective film, etc.). When returning the product, it is necessary to provide a paper (printed) document of its purchase.

1.11. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in paragraphs 1.4-1.5, 1.9-1.10 of these Rules.

1.12. If the Buyer paid for the product with a gift voucher, the voucher and any additional amount paid (if any) shall be refunded.

1.13. If the Buyer returns a product purchased with a discount, the amount paid for the product with the applicable discount shall be refunded.

1.14. Individual orders shall not be refunded.

2. Final provisions.

2.1. These Rules for the Return of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

2.2. These Rules are subject to the law of the Republic of Lithuania. All disputes arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.